Project leader with a passion to help teams win

Service Delivery professional with 20+ years of experience developing strong teams that are empowered to deliver excellent service in the Insurance Data & Analytics, IT Call Center, and Healthcare Retail Industries.

Combines industry knowledge with focus on customer service and continuous improvement. Experienced in building work norms to drive accelerated service delivery using Agile and Lean principles, integrating with end users to gather requirements, create user stories, and partner with development teams to schedule feature delivery.

 

Skilled at cultivating customer relationships, developing analytics-based operations support, leading cross-functional teams, and building knowledge management solutions to bring continuous improvement in service delivery, and application of customer service concepts to build a better end user experience.